FAQs
Welcome to our FAQ section! Here, you’ll find answers to common questions about our platform.
What types of profiles can I create?
You can create a personal profile, showcasing your interests, preferences, and photos to connect with other singles.
How do I find potential matches?
Use our search filters to find matches based on location, interests, and relationship goals.
Can I block or report users?
Yes, you can block or report users if you feel uncomfortable or unsafe. Your safety is our priority.
Is there a mobile app available?
Our mobile app is currently in development and will be coming soon! Stay tuned for updates to access our platform on the go.
What should I include in my profile?
Include a recent photo, a brief bio, and your interests to help attract like-minded individuals.
How can I improve my chances of finding a match?
Complete your profile thoroughly, engage actively with other users, and be open in your communication.
Can I change my profile picture?
Yes, you can update your profile picture anytime through your account settings.
Are there age restrictions for users?
Yes, you must be at least 18 years old to create an account on our platform.
Are there any subscription fees?
Yes, we offer various subscription plans with different features to enhance your dating experience.
Can I cancel my subscription?
You can cancel your subscription at any time through your account settings, and you will not be charged for the following billing cycle.
Will I be charged automatically when my subscription renews?
Yes, subscriptions automatically renew at the end of each billing cycle unless you cancel before the renewal date..
Are there any hidden fees?
No, there are no hidden fees. All costs will be clearly outlined when you choose your subscription plan.
Can I upgrade or downgrade my subscription?
Yes, you can upgrade or downgrade your subscription plan at any time in your account settings.
Do you offer refunds for subscription fees?
Subscription fees are non-refundable; however, you can cancel your subscription at any time.
How do I update my payment information?
You can update your payment information in the account settings under the payment section.
What should I do if I’m charged incorrectly?
If you believe there’s an error with your charges, please contact our customer support for assistance.
Do you provide customer support for billing issues?
Yes, our customer support team is available to assist you with any billing inquiries.
Why has my photo been moderated?
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Still have questions?
If you have any other questions or need further information, don’t hesitate to contact us. We are here to help you!
